Affecting Other - Network

• 08/04/2023 18:00 - 09/04/2023 06:00
• Last Updated 09/04/2023 08:16

Location : STT Jurong
Date: 8th April 2023 (Saturday)
Start Date/Time: 8th April 2023 (Saturday), 6.00 PM (GMT +8)
End Date/Time: 9th April 2023 (Sunday), 6.00 AM (GMT +8)
Estimated downtime: 6.00 PM - 6.00 AM (GMT +8)
Maintenance Type: Data Center Migration

We will be consolidating and merging APC data centre operation with Exabytes with details as above.

During this migration period, downtime is expected.

We seek your understanding and apologize for any inconvenience this migration may cause.

Completion on 9th April 2023

This is to inform the scheduled datacenter migration has been successfully carried out and was completed as of 9th April 2023 (Sunday), 7.00 am (GMT+8).

Affecting Server - angmokio.apc.sg - Linux cPanel Shared

• 14/04/2022 17:00 - 15/04/2022 02:00
• Last Updated 14/04/2022 23:48

Location: STT Jurong
Affected Service: Shared Hosting angmokio.apc.sg
Start Date/Time: 14th April 2022 (Thursday), 5.00 PM (GMT +8)
End Date/Time: 15th April 2022 (Friday), 2.00 AM (GMT +8)
Estimated downtime: 5.00 PM - 2.00 AM (GMT +8) / Intermittent connection loss
Maintenance Type: Server Hardware Upgrade

This is to inform you that we will be conducting a server hardware upgrade for customers on our Shared Hosting Servers (angmokio.apc.sg) on 14th April 2022 (Thursday). This is aimed to upgrade server hardware to provide better performance to our customers.

Please do not make changes to your files, database or e-mails after 14th April 2022 (Thursday), 5.00 pm (GMT+8) as we will be proceeding to move the data over after that. There will be expected down time during this period as hosting accounts and data are being moved to the new server. The full migration will be expected to finish by 15th April 2022 (Friday), 2.00 am (GMT+8).

While there is no action required on your end, we advise you to backup your data and download it to store it remotely off the server for any unforeseen circumstances.

Please check our network status page: https://billing.apc.sg/serverstatus.php for the latest update. We will be providing status updates regarding the maintenance through the page.

We seek your understanding and apologize for any inconvenience this regular hardware refresh may cause. 

Server Hardware Upgrade (25th March 2022) - Postponed

Due to unforeseen COVID19 circumstances, the scheduled upgrade for Shared Hosting Server (angmokio.apc.sg) on 25th March 2022 (Friday) will be postponed to 14th April 2022 (Thursday) 5pm (+8 GMT) instead.

We sincerely apologize for any inconvenience caused.

Completion on 14th April 2022 

This is to inform the hardware upgrade which was performed on the shared hosting server (angmokio.apc.sg) is concluded. Hardware upgrade and data movement has been successfully carried out and was completed as of 14th April 2022 (Thursday), 11.45 pm (GMT+8).

Affecting Server - bishan.apc.sg - Windows Plesk Shared

• 29/01/2021 18:00 - 30/01/2021 14:00
• Last Updated 07/03/2022 15:28

Location: STT Jurong

Affected Service: Shared Hosting bishan.apc.sg
Start Date/Time: 29th January 2021 (Friday), 6.00 pm (GMT+8)
End Date/Time: 30th January 2021 (Saturday), 2.00 pm (GMT+8)
Estimated downtime: Intermittent connection loss
Maintenance Type: Server Hardware Upgrade

This is to inform you that we will be conducting a server hardware upgrade for customers on our Shared Hosting Servers (bishan.apc.sg) on 29th January 2021 (Friday). This is aimed to upgrade obsolete hardware to provide better performance to our customers.

Please do not make changes to your files, database or e-mails after 29th January 2021 (Friday), 6.00 pm (GMT+8) as we will be proceeding to move the data over after that. There will be expected down time during this period as hosting accounts and data are being moved to the new server. The full migration will be expected to finish by 30th January 2021 (Saturday), 2.00 pm (GMT+8).

While there is no action required on your end, we advise you to backup your data locally for any unforeseen circumstances.

We seek your understanding and apologize for any inconvenience this regular hardware refresh may cause.

Completion on 30th January 2021

This is to inform the hardware upgrade which was performed on the shared hosting server (bishan.apc.sg) is completed. Hardware upgrade and data movement has been successfully carried out and was completed as of 30th January 2021 (Saturday), 2.45 pm (GMT+8).

(Optional) For migrated customers who are using MSSQL connection string, please change to use .\MSSQLSERVER2019 instead of .\MSSQLSERVER2014. This is due to the change on the new Plesk server.

Affecting Server - sg1apclincpnsvr003.apc.sg - Linux cPanel Shared

• 10/09/2021 19:00 - 10/09/2021 23:59
• Last Updated 11/09/2021 00:47

Location :STT Jurong
Affected Service: Shared Hostingsg1apclincpnsvr003.apc.sg
Date: 10th September 2021 (Friday)
Time: 7.00 PM - 11.59 AM (GMT +8)
Estimated downtime: 7.00 PM - 11.59 PM (GMT +8)/No Connectivity
Maintenance Type: Server Hardware Upgrade

This is to inform you that we will be conducting a server hardware upgrade for customers on our Shared Hosting Servers (sg1apclincpnsvr003.apc.sg) on 10th September 2021 (Friday). This is aimed to upgrade server hardware to provide better performance to our customers.

Please do not make changes to your files, database or e-mails after 10th September 2021 (Friday),7.00 pm (GMT+8) as we will be proceeding to move the data over after that. There will be expected down time during this period as hosting accounts and data are being moved to the new server. The full migration will be expected to finish by 10th September 2021 (Friday),11.59 pm (GMT+8).

While there is no action required on your end, we advise you to backup your data and download it to store it remotely off the server for any unforeseen circumstances.

We seek your understanding and apologize for any inconvenience this regular hardware refresh may cause.

Completion on 10th September 2021

This is to inform the hardware upgrade which was performed on the shared hosting server (sg1apclincpnsvr003.apc.sg) is concluded. Hardware upgrade and data movement has been successfully carried out and was completed as of 10th September 2021 (Friday), 11.59 pm (GMT+8).

Affecting Server - angmokio.apc.sg - Linux cPanel Shared

• 09/07/2021 11:10 - 09/07/2021 12:05
• Last Updated 09/07/2021 17:49

OUTAGE TYPE: Server
AFFECTED: angmokio.apc.sg
DATE: 9th Jul 2021
APPROX. TIME: 1110HR (+8 GMT)
CAUSE: Faulty Power Supply Unit

Currently we are facing a power disruption for angmokio.apc.sg (124.6.61.32) as of 9th July 2021, 11.10am (+8 GMT).

Our team is working to investigate and to resolve the power issue and restore the services by 12:15pm (+8 GMT).


Update on 9th Jul 2021 1205HR (GMT+8)

We have identified the cause to be due to a faulty power supply unit and it has been replaced. Services are now back to normal.

We sincerely apologise for the inconvenience caused.

Affecting Server - bishan.apc.sg - Windows Plesk Shared

• 13/01/2021 15:00 - 13/01/2021 15:30
• Last Updated 13/01/2021 15:41

Location: STT Jurong

Affected Service: Shared Hosting bishan.apc.sg
Start Date / Time: 13th January 2021 (Wednesday), 3.00 pm (GMT+8)
End Date / Time: 13th January 2021 (Wednesday), 3.30 pm (GMT+8)

Currently we are facing a service disruption on 124.6.61.66 bishan.apc.sg as of 3:00 pm (+8 GMT) and we are currently investigating.

Update on 13th January 2021 3:30pm (GMT+8)

We discovered high load on the server which have affected the services. A reboot has been performed and services are back to normal.

We sincerely apologise for the inconvenience caused.

Affecting Server - punggol.apc.sg - Windows Plesk Shared

• 02/11/2020 07:15 - 03/11/2020 17:30
• Last Updated 03/11/2020 17:36

OUTAGE TYPE: Server Outage 
AFFECTED: punggol.apc.sg
DATE: 2nd November 2020 (Mon)
APPROX. TIME: 0715HR (+8GMT)
CAUSE: Windows Services Corruption

Currently we are facing a server outage on 124.6.61.96 punggol.apc.sg as of 7:15 am (+8 GMT) and we are currently investigating.

We sincerely apologise for the inconvenience caused.

Update on 2nd November 2020 11:13am

As we will need to reinstall OS for the server punggol.apc.sg and perform a full restore estimated to take up to 30 hours. 

For clients who wish to take up another option to restore to another plesk server with a different ip instead kindly let us know at support@apc.sg.

Take note this means there will be changes to your DNS records and may take up to 24-48 hours for the DNS propagation. Although locally it may be faster 2-4 hours for the DNS propagation after the restore to the other plesk server with a different ip.

The last backup we have to perform the restore would be on 31st October 2020.

Update on 2nd November 2020 14:50pm

Our engineers have initiated the restore onto the server. We will provide an update once the process is completed.

Update on 3rd November 2020 01:50am

All non-reseller hosting accounts have been restored. We are still working to finish the restoration for remaining reseller hosting accounts.

Update on 3rd November 2020 17:30pm

All hosting accounts have been restored. We sincerely apologize for the disruption and inconveinence caused. We will be sending RFO report to the affected customers shortly.

For customers who are using MSSQL connection string, please change to use .\MSSQLSERVER2019 instead of .\MSSQLSERVER2017. This is due to the change on the new Plesk server.

Affecting Server - sg1apcwinpsk02.apc.sg - Windows Plesk Shared

• 21/08/2020 18:00 - 22/08/2020 12:00
• Last Updated 07/10/2020 16:34

Location : STT Jurong
Affected Service: Shared Hosting  sg1apcwinpsk02.apc.sg
Start Date / Time: 21^th August 2020 (Friday), 6.00 PM (GMT +8)
End Date / Time: 22^nd August 2020 (Saturday), 12.00 PM (GMT +8)
Estimated downtime: Intermittent connection loss
Maintenance Type: Server Hardware Upgrade

This is to inform you that we will be conducting a server hardware upgrade for customers on our Shared Hosting Servers (sg1apcwinpsk02.apc.sg) on 21^th August 2020 (Friday). This is aimed to upgrade obsolete hardware to provide better performance to our customers.

Please do not make changes to your files, database or e-mails after 21^th August 2020 (Friday), 6.00pm (GMT+8) as we will be proceeding to move the data over after that. There will be expected down time during this period as hosting accounts and data are being moved to the new server. The full migration will be expected to finish by 22^nd August 2020 (Saturday), 12:00pm (GMT+8).

While there is no action required on your end, we advise you to backup your data for any unforeseen circumstances.

For migrated customers who are using MSSQL connection string, please change to use .\MSSQLSERVER2017 instead of .\MSSQLSERVER2012. This is due to the change on the new Plesk server.

We seek your understanding and apologize for any inconvenience this regular hardware refresh may cause.

Completion on 22nd August 2020 (Saturday)

This is to inform the hardware upgrade which was performed on the shared hosting server (sg1apcwinpsk02.apc.sg) is concluded. Hardware upgrade and data movement has been successfully carried out and was completed as of 22nd August 2020 (Saturday), 12:00pm (GMT+8). 

For migrated customers who are using MSSQL connection string, please change to use .\MSSQLSERVER2017 instead of .\MSSQLSERVER2012. This is due to the change on the new Plesk server.

Affecting Server - punggol.apc.sg - Windows Plesk Shared

• 04/06/2020 08:00 - 05/06/2020 17:30
• Last Updated 07/10/2020 16:34

Currently we are facing a server outage on 124.6.61.96 punggol.apc.sg as of  08:00am (+8 GMT) and we are proceeding with the server restore which is estimated to take one working day. Initial check is due to server compromised and we will be working with Plesk engineers to take further action.

Meanwhile we can create temporary new hosting accounts on our alternative Windows Plesk servers, for customers to setup their emails accounts/website temporarily to function (you are required to recreate your email accounts and upload your websites). If you require the temporarily account, please kindly email us at support@apc.sg to request it. Kindly note these temporary hosting accounts will be removed after 124.6.61.96 punggol.apc.sg has completed its server restore from our server backup dated 30th May 2020.

Update on 4th Jun 2020 1.00pm (+8GMT)

This is to update that the restoration is in progress and will be completed by 5th Jun 2020, 8.00am (+8 GMT). Temporary hosting accounts created will be removed once the restore is completed, to avoid any conflict in data. Please ensure you remove all required emails and data from the temporary accounts by 5th Jun 2020, 6.00am (+8 GMT).

We have identified the server compromised due to a vulnerability in one of the Plesk components. We have therefore taken actions and performed patching for all Windows Plesk servers hosted with us. More information can be found below.

https://support.plesk.com/hc/en-us/articles/360013996240-CVE-2020-13166-myLittleAdmin-vulnerabilty
https://ssd-disclosure.com/ssd-advisory-mylittleadmin-preauth-rce/

Update on 5th Jun 2020 8.00am (+8GMT)

This is to update that all resellers have been restored. We are currently finishing up the rest of the restore for the remaining customers and will provide an update once all is completed.

Update on 5th Jun 2020 5.30pm (+8GMT)

This is to update that all accounts have been fully restored. We sincerely apologize for the delay and have also feedbacked to Plesk to provide more prompt vulnerability advisories to their partners, to avoid similar cases from happening again, as we take security of our servers and for our customers very seriously. (Updated)

Affecting Server - kovan.apc.sg - Linux cPanel Shared

• 22/05/2020 18:00 - 23/05/2020 12:00
• Last Updated 07/10/2020 16:34

Location : STT Jurong

Affected Service: Shared Hosting Kovan.apc.sg
Date: 22^nd May 2020 (Friday),
Time: 6.00 PM - 12.00 PM (GMT +8)
Estimated downtime: Intermittent connection loss
Maintenance Type: Server Hardware Upgrade

This is to inform you that we will be conducting a server hardware upgrade for customers on our Shared Hosting Servers (kovan.apc.sg) on 22^nd May 2020 (Friday). This is aimed to upgrade obsolete hardware to provide better performance to our customers.

Please do not make changes to your files, database or e-mails after 22^nd May 2020 (Friday), 6.00pm (GMT+8) as we will be proceeding to move the data over after that. . There will be intermittent down time during this period as hosting accounts and data are being moved one by one to the new server. The full migration will be expected to finish by 23^rd May 2020 (Saturday), 12.00pm (GMT+8).

While there is no action required on your end, we advise you to backup your data for any unforeseen circumstances.

We seek your understanding and apologize for any inconvenience this regular hardware refresh may cause.

Completion on 23^rd May 2020

This is to inform the hardware upgrade which was performed on the shared hosting server kovan.apc.sg is concluded. Hardware upgrade and data movement has been successfully carried out and was completed as of by 23^rd May 2020 (Saturday), 12.00pm (GMT+8).

Affecting Server - punggol.apc.sg - Windows Plesk Shared

• 20/03/2020 09:00 - 22/03/2020 13:00
• Last Updated 07/10/2020 16:34

OUTAGE TYPE: Server Outage
AFFECTED: punggol.apc.sg
DATE: 20th March 2020 (Fri)
APPROX. TIME: 0900HR (+8GMT)
CAUSE: Plesk Service Failure

Currently we are facing issues on punggol.apc.sg (124.6.61.96) and is investigating. Initial checks indicates server is up and running but Plesk services are down. We are troubleshooting the issue urgently.

We sincerely apologise for the inconvenience caused.

Update on 20th March 2020 09:00am (+8 GMT)
We have discovered that punggol.apc.sg is up and running but Plesk services are down. We are currently investigating on the down Plesk services.

Update on 20th March 2020 10:20am (+8 GMT)
We are carrying out solutions to restore the services on the affected server. We will provide an update within the next hour.

Update on 20th March 2020 11:25am (+8 GMT)
We discovered there is OS corruption. Due to the OS corruption, the server is doing a consistency check on the RAID. We are doing our best to finish the check to get the server back to usual. 

Update on 20th March 2020 2:00pm (+8 GMT)
We sincerely apologize that though our engineers have tried their best but due to this OS corruption causing inaccessiblility to everything on the server, there is no way we can access any data on the server, and therefore we will be proceeding to restore from the last backup we have on 15th Mar to avoid further downtime.

Update on 20th March 2020 11:00pm (+8 GMT)
We are noticing the rest of the data restore is very slow and have reported this to our vendor Plesk. They have confirmed there is something not right and is taking over to resolve the remaining slow data restore. Do rest assured we are still getting all data restored as soon as we can.

Update on 21st March 2020 6:30am (+8 GMT)
We will like to update restoration is still underway for some remaining customers. You can login into your Plesk account to confirm if your account has been restored. We will provide an update as soon as we can.

Update on 21st March 2020 2:00pm (+8 GMT)
We are pleased to inform we have identified the cause for the slow restore for the remaining accounts.

Update on 22nd March 2020 6.30am (+8 GMT)
Despite having progress, Plesk restore process is still taking longer than expected although no issues are detected. We will provide an update when full restoration is completed by 1.00pm. If your service is still not restored and you do not have an existing ticket with us, please email us at support@apc.sg so that you can be notified directly from us.

Update on 22nd March 2020 1.00pm (+8 GMT)
Restore has been fully completed. 

For restored customers who are using MSSQL connection string, please change to use .\MSSQLSERVER2017 instead of .\MSSQLSERVER2014. This is due to the change on the new Plesk server.

Affecting Other - Network

• 14/02/2020 22:00 - 15/02/2020 04:00
• Last Updated 07/10/2020 16:34

Location : STT Jurong
Date: 14th February 2020 (Friday)
Time: 10.00 PM – 4:00 AM (GMT +8)
Estimated downtime: Intermittent connection loss
Maintenance Type: Network Equipment Upgrade

We will be performing network maintenance upgrade for our network devices with details as above.

During this maintenance period, intermittent downtime may be expected.

We seek your understanding and apologize for any inconvenience this regular maintenance may cause.

Affecting Server - punggol.apc.sg - Windows Plesk Shared

• 31/05/2019 18:00 - 01/06/2019 09:00
• Last Updated 07/10/2020 16:34

Location : STT Jurong

Affected Service: Shared Hosting punggol.apc.sg
Date: 31^st May 2019 (Friday)
Time: 6.00 PM - 9.00 AM (GMT +8)
Estimated downtime: Intermittent connection loss
Maintenance Type: Server Hardware Upgrade

This is to inform you that we will be conducting a server hardware upgrade for customers on our Shared Hosting Servers (punggol.apc.sg) on 31^st May 2019 (Friday). This is aimed to upgrade obsolete hardware to provide better performance to our customers.

Please do not make changes to your files, database or e-mails after 31^st May 2019 (Friday), 6.00pm (GMT+8) as we will be proceeding to move the data over after that. There will be intermittent down time expected during this period as hosting accounts and data are being moved to the new server. The full migration will be expected to finish by 1^st June 2019 (Saturday), 9:00am (GMT+8).

While there is no action required on your end, we advise you to backup your data for any unforeseen circumstances.

We seek your understanding and apologize for any inconvenience this regular hardware refresh may cause.

Update on 1st Jun 2019, 8.00am (Saturday)

This is to inform the migration of data has been completed. Currently we are facing some DNS issue and we are working on it. We will provide an update once it is resolved.

Completion on 1st Jun 2019, 11.45am (Saturday)

This is to inform the hardware upgrade which was performed on the shared hosting server punggol.apc.sg is completed. DNS issue has been resolved. Hardware upgrade and data movement has been successfully carried out and was completed as of 1st Jun 2019, 11.45am (GMT+8).

Affecting Other - Network

• 01/03/2019 23:00 - 02/03/2019 03:00
• Last Updated 07/10/2020 16:34

Location : STT Jurong
Date: 1st Mar 2019 (Fri) - 2nd Mar 2019 (Sat)
Time: 11.00 PM - 3.00 AM (GMT +8)
Estimated downtime: Intermittent
Maintenance Type: Network Upgrade

As part of our regular network equipment upgrade, we will be performing an upgrade to our network equipment on 1st Mar 2019 (Friday). Please note that during this period of maintenance, there will be intermittent downtime expected.

We hope this network equipment upgrade will bring about even better network performance and stability for our customers.

We sincerely apologize for any inconvenience this maintenance may cause.

Completion on 2nd Mar 2019

This is to inform the scheduled network upgrade maintenance on 1st Mar 2019 (Friday) has been completed.

We hope you will enjoy the better performance and stability this maintenance has brought about.

Affecting Server - Virtuozzo

• 18/01/2019 17:00 - 18/01/2019 18:00
• Last Updated 07/10/2020 16:33

Location : STT Jurong
Date: 18th Jan 2019 (Friday)
Time: 5.00 PM - 6.00 PM (GMT +8)
Estimated downtime: 60 mins
Maintenance Type: Network Maintenance

We will be performing urgent network maintenance to rectify an issue with our backend network.

During this maintenance period, downtime will be expected. 

We seek your understanding and apologize for any inconvenience this urgent maintenance may cause.

Completion on 18th Jan 2019 (Friday)

This is to inform you that we have completed the maintenance to our backend network for our cloud servers. The was slight delay due to unexpected configuration issue during the process. The maintenance was completed at 6.15 PM and all cloud servers are started up by 6.30 PM.

Affecting Server - angmokio.apc.sg - Linux cPanel Shared

• 18/05/2018 19:00 - 18/05/2018 23:59
• Last Updated 07/10/2020 16:33

Location : STT Jurong
Affected Service: Shared Hosting angmokio.apc.sg
Date: 18^th May 2018 (Friday),
Time: 7.00 PM - 11.59 PM (GMT +8)
Estimated downtime: 7.00 PM - 11.59 PM (GMT +8)/No Connectivity
Maintenance Type: Server Hardware Upgrade

This is to inform you that we will be conducting a server hardware upgrade for customers on our Shared Hosting Servers (angmokio.apc.sg) on 18^th May 2018 (Friday). We will be upgrading our SSD Harddisks to provide better performance to our customers.

Please do not make changes to your files, database or e-mails after 18^th May 2018 (Friday), 7.00pm (GMT+8) as we will be proceeding to move the data over after that. There will be expected down time during this period as hosting accounts and data are being moved to the new server. The full migration will be expected to finish by 18^th May 2018 (Friday), 11.59pm (GMT+8).

There will be no changes to your nameservers ns7.apc.sg (124.6.61.32) and ns8.apc.sg(103.14.214.9). Similarly for customers with dedicated IPs, there are no changes to your dedicated IPs. While there is no action required on your end, we advise you to backup your data for any unforeseen circumstances.

We seek your understanding and apologize for any inconvenience this regular hardware refresh may cause.

Completion on 19^th May 2018 (Saturday)

This is to inform the hardware upgrade which was performed on the shared hosting server angmokio.apc.sg is completed. Hardware upgrade and data movement has been successfully carried out and was completed as of 19^th May 2018, 12.00am (GMT+8).

Affecting Other - Power

• 12/01/2018 18:30 - 12/01/2018 20:30
• Last Updated 07/10/2020 16:33

Location : STT Jurong
Date: 12th Jan 2018 (Friday)
Time: 6.30 PM - 8.30 PM (GMT +8)
Estimated downtime: 15 mins downtime to shift affected servers/devices to backup power and shifting it back.
Maintenance Type: Power Maintenance

We will be performing power maintenance to our racks with details as above.

During this maintenance period, intermittent downtime will be expected.

We seek your understanding and apologize for any inconvenience this regular maintenance may cause.

Completion on 12th Jan 2018

This is to inform the scheduled power maintenance on 12th Jan 2018 (Friday) has been completed.

We hope you will enjoy the better performance and stability this maintenance has brought about.

Affecting Other - server05

• 21/04/2017 18:00 - 21/04/2017 23:00
• Last Updated 07/10/2020 16:33

Location: STT Jurong
Affected Service: Shared Hosting server05
Date: 21^st April 2017 (Friday)
Time: 6:00 PM (GMT +8)
Estimated downtime: Intermittent connection loss
Maintenance Type: Server Migration

We will be performing a server migration to Plesk Onyx platform at 6:00 PM (GMT +8) on 21^st April 2017 (Friday). Kindly do not make any changes to your files, database or emails after 6:00 PM (GMT +8) on 21^st April 2017 (Friday) as we will be moving data over after that. Kindly update your nameservers after 6:00 PM (GMT +8) on 21^st April 2017 (Friday).

It is not required for you to take further action as APC would be performing the migration on our end. However it is a good practice to make your own backups prior to this migration in the event of unforeseen circumstances. We expect the migration to be completed by 12:00 PM (GMT +8) on 22^nd April 2017 (Saturday).

We seek your understanding and apologise for any inconvenience this migration may cause.

Completion on 21st April 2017 (Friday)

This is to inform the server migration which was performed on shared hosting server05 has concluded. Data movement has been successfully completed as of 11:00 PM (GMT +8) 21st April 2017 (Friday).

Affecting Other - Network

• 18/04/2017 22:00 - 18/04/2017 23:00
• Last Updated 07/10/2020 16:33

Location: STT Jurong
Date: 18th April 2017 (Tuesday)
Time: 10.00 PM - 11.00 PM (GMT +8)
Estimated downtime: Intermittent downtime
Maintenance Type: Network Maintenance

We will be performing upgrade of our network to improve to improve performance with details as above.

During this maintenance period, intermittent downtime may be expected.

We seek your understanding and apologize for any inconvenience this upgrade may cause.

Completion on 18th April 2017

This is to inform the scheduled network maintenance on 18th April 2017 (Tuesday) has been completed.

We hope you will enjoy the better network performance and stability this upgrade has brought about.

We will also like to apologize for the unexpected outage from 8.30PM to 9.30PM (GMT +8) due to the unexpected pre-maintenance action performed by our Tata NOC.

Affecting Server - kovan.apc.sg - Linux cPanel Shared

• 06/01/2017 08:45 - 06/01/2017 09:53
• Last Updated 07/10/2020 16:33

OUTAGE TYPE: Server Outage
AFFECTED: kovan.apc.sg
DATE: 6th January 2017 (Fri)
APPROX. TIME: 0845HR (+8GMT)
CAUSE: Web Service Failure

Currently we are facing a server outage on 124.6.61.130 (kovan.apc.sg) as of 8:45am (+8 GMT). Server has been rebooted and recovered as of 9:28am (+8 GMT) with all services running with the exception of web services. We have reported to our vendor and is troubleshooting the issue urgently.

We sincerely apologise for the inconvenience caused.

Update on 6th January 10:12am (+8GMT):
Web services has been recovered as of 9:53am (+8GMT) and all services are up and running.

Reason for Outage
Identified cause of web service failure and steps taken to prevent similar occurrence. NIC card abnormalities were also observed causing network issue which was resolved by rebooting server. Due to first occurrence of NIC card abnormalities we are monitoring further.

Affecting Other - Shared Hosting Servers

• 18/11/2016 21:00 - 17/11/2016 00:00
• Last Updated 07/10/2020 16:33

Location: STT Jurong
Date: 18th Nov 2016 (Friday) 
Time: 9.00 PM - 12.00 AM (GMT +8) 
Estimated downtime: 15mins
Affected servers: Shared Hosting Servers
Maintenance Type: Hardware Maintenance And Upgrade

We will be performing hardware maintenance for our Shared Hosting Servers with details as above. 

During this maintenance period, intermittent downtime may be expected. 

Kindly note that there is no action required on your end. However, we advise you to backup your data for any unforeseen circumstances.

We seek your understanding and apologize for any inconvenience this hardware maintenance and upgrade may cause.


Completion on 18th Nov 2016  

This is to inform the scheduled hardware maintenance on 18th Nov 2016 (Friday) has been completed.  

We hope you will enjoy the better server performance and stability this upgrade has brought about.

Affecting Other - Network

• 01/09/2016 22:00 - 01/09/2016 23:59
• Last Updated 07/10/2020 16:33

Location : STT Jurong
Date: 1st September 2016 (Thursday)
Time: 10.00 PM - 12.00 AM (GMT +8)
Estimated downtime: 5 to 15mins/Intermittent connection loss
Maintenance Type: Network Maintenance

We will been performing network maintenance upgrade of firmware for our network devices with details as above.
During this maintenance period, intermittent downtime may be expected.
We seek your understanding and apologize for any inconvenience this regular maintenance may cause.


Completion on 2nd Sept 2016

This is to inform the scheduled network maintenance on 1st September 2016 (Thursday) has been completed.
We hope you will enjoy the better network performance and stability this maintenance has brought about.

Affecting Other - Network

• 10/08/2016 17:45 - 10/08/2016 18:40
• Last Updated 07/10/2020 16:33

OUTAGE TYPE: Network Outage
AFFECTED: APC Hosting Network
DATE: 10^th August 2016 (Wed)
APPROX. TIME: 1745HR (+8 GMT)
CAUSE: DDoS Attack

Update on 10th Aug 2016, 7.00PM

We faced a network outage as of 5.45pm (+8 GMT) and immediately took action at 6.00pm. After which there was still some intermittent network connectivity issues. However as of 6.40pm full network service was restored. We will provide more details once our investigations are completed.

Reason for Outage

We have investigated the reason for the network outage which happens earlier today. It was due to a large DDoS attack on our network. Although mitigation has swiftly taken place within 15 minutes of the attack, the mitigation did not work well, resulting in intermittent outage still. After some further mitigation fine-tuning, network was finally fully recovered at 6.40PM.

We sincerely apologize for the inconvenience caused by this attack and will be taking this seriously to improve our mitigation effectiveness, even though it is the first time that our DDoS protection did not work as intended.

We will be working with our DDoS mitigation provider to ensure our migitation works promptly and effectively to prevent such a long delay in the future again.

Affecting Other - Network

• 17/05/2013 22:00 - 18/05/2013 02:00
• Last Updated 07/10/2020 16:32

Dear Customers,

We will be performing a network maintenance and upgrade on our TCX Network on 17th May 2013 (Friday), from 10.00PM to 2.00AM (+8GMT)

During this maintenance period, there will be intermittent and loss of network connectivity.

We apologize for any inconvenience which this may caused.

Affecting Other - Network

• 11/01/2013 18:00 - 15/01/2013 11:41
• Last Updated 07/10/2020 16:32

We will be carrying out a scheduled network maintenance in our TCX Datacenter on 11th Jan 2013 (Friday). The scheduled timing will be from 1800 to 2100.

During this maintenance period, intermittent downtime may be expected.

To determine if your services are in our TCX Datacenter and if they will be affected, kindly check the starting three blocks of your IP. If the IP for your services starts with the following below, your services are in TCX Datacenter:
103.14.214.xx
103.14.215.xx

We thank you for your understanding and apologize for any inconvenience which may be caused.